Data Collections And Uses
This policy applies to users of Ridewise's services anywhere in the world, including users of Ridewise's apps, websites, features, or other services.
Riders: users who request or receive transportation
Drivers: users who provide transportation individually or through partner transportation companies
Admin Users: users who are supervisors of our corporate clients, who manage their day-to-day operation via Ridewise App
This policy also applies to those who provide information to Ridewise in connection with an application to use our services, or whose information Ridewise otherwise receives in connection with its services (such as contact information of individuals associated with Clients of Fleet Management Solution or Employee Transport Automation Solution). All those subject to this policy are referred to as “users” for purposes of this policy.
The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places. Please contact us if you have questions on our practices in your country or region.
- Information that you provide to Ridewise, such as when you create your Ridewise account.
- Information created when you use our services, such as location, usage, and device information.
- Information from other sources, such as from your employer or service provider when filling in your details to provide you transport services.
The following information is collected by or on behalf of Ridewise:
User profile: We collect information when you create or update your Ridewise account. This may include your name, email, phone number, login name and password, address, payment or banking information (including related payment verification information), government identification numbers such as Social Security number, driver’s license or passport if required by law, birth date, photo and signature. This also includes vehicle or insurance information of drivers. This also includes the preferences and settings that you enable for your Ridewise account.
Background check information: We may collect background check information if you sign up to use Ridewise's services as a driver or service provider. This may include information such as your driver history or criminal record (where permitted by law). This information may be collected by a vendor on Ridewise’s behalf.
Demographic data: We may collect demographic information about you, including through user surveys. In some countries, we may also receive demographic information about you from third parties.
User content: We may collect information that you submit when you contact Ridewise customer support, provide ratings or compliments for other users, or otherwise contact Ridewise.
Information created when you use our services
Depending on the Ridewise services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address, and WiFi.
If you are a driver or Supervisor (Admin User), Ridewise collects location information when the Ridewise app is running in the foreground (app open and on-screen) or background (app open but not on screen) of your device.
If you are a rider and have provided permission for the processing of location data, Ridewise collects location information when the Ridewise app is running in the foreground. In certain regions, Ridewise also collects this information when the Ridewise app is running in the background of your device if this collection is enabled through your app settings or device permissions.
Riders may use the Ridewise app without enabling Ridewise to collect their location information. However, this may affect the functionality available on your Ridewise app. For example, if you do not enable Ridewise to collect your location information, you will have to manually enter your pickup address. In addition, location information will be collected from the driver during your trip and linked to your account, even if you have not enabled Ridewise to collect your location information.
We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services.
We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
We enable users to communicate with each other and Ridewise through the Ridewise apps, websites, and other services. For example, we enable drivers and riders, and Admin Users and recipients, to call or text each other (in some countries, without disclosing their telephone numbers to each other). To provide this service, Ridewise receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. Ridewise may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics.
Information from other sources
User feedback, such as ratings or compliments.
Users providing your information in connection with referral programs.
Users requesting services for or on your behalf.
Users or others providing information in connection with claims or disputes.
Ridewise business partners through which you create or access your Ridewise account, such as payment providers, social media services, on-demand music services, or apps or websites who use Ridewise’s APIs or whose API Ridewise uses.
Insurance providers (if you are a driver ).
Financial services providers (if you are a driver).
Partner transportation companies (if you are a driver who uses our services through an account associated with such a company).
Publicly available sources.
Marketing service providers.
Ridewise may combine the information collected from these sources with other information in its possession.
How We Use Your Information
Ridewise collects and uses information to enable reliable and convenient transportation, delivery and other products and services. We also use the information we collect:
To enhance the safety and security of our users and services
For customer support
For research and development
To enable communications to or between users
To provide promotions or contests
In connection with legal proceedings
Ridewise does not sell or share your personal information to third parties for third party direct marketing purposes.
Ridewise uses the information it collects for purposes including:
Providing services and features
Ridewise uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:
Create and update your account.
Verify your identity.
Enable transportation, deliveries, and other services. This includes automated processing of your information to enable Dynamic Pricing, in which the price of a ride is determined based on constantly varying factors such as the estimated time and distance of the predicted route, estimated traffic, and the number of riders and drivers using Ridewise at a given moment.
Process or facilitate payments for those services.
To track the progress of your ride.
Enable features that allow you to share information with other people, such as when you submit a compliment about a driver, refer a friend to Ridewise, split fares, or share your ETA.
Enable features to personalize your Ridewise account, such as creating bookmarks for your favorite places, and to enable quick access to previous destinations.
Enable Accessibility features that make it easier for users with disabilities to use our services, such as those which enable deaf or hard-of-hearing drivers to alert their riders of their disabilities, allow only text messages from riders, and to receive flashing trip request notifications instead of sound notifications.
Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyze usage and activity trends.
Safety and security
We use your data to help maintain the safety, security and integrity of our services and users. This includes, for example:
Screening drivers prior to enabling their use of our services and at subsequent intervals, including through reviews of background checks where permitted by law, to prevent use of our services by unsafe drivers.
Using information from drivers’ devices to identify unsafe driving behavior such as speeding or harsh braking and acceleration, and to raise awareness among drivers regarding such behaviors.
Our Real-Time ID Check feature, which prompts drivers to share a selfie before going online. This helps ensure that the driver using the app matches the Ridewise account we have on file, preventing fraud and helping to protect other users.
Using device, location, profile, usage and other information to prevent, detect, and combat fraud or unsafe activities. This includes processing of such information, in certain countries, to identify practices or patterns that indicate fraud or risk of safety incidents. This may also include information from third parties. In certain cases such incidents may lead to deactivation by means of an automated decision-making process.
Using user ratings to encourage improvement by affected users, and as grounds for deactivating users with ratings below a certain minimum as may be required in their region. Calculation and deactivation may be done through an automated decision-making process.
Ridewise uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
Direct your questions to the appropriate customer support person
Investigate and address your concerns
Monitor and improve our customer support responses
Research and development
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
Communications from Ridewise
Ridewise may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events.
Ridewise may also use the information to promote and process contests and sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as a Ridewise user.
Ridewise may also use the information to inform you about elections, ballots, referenda and other political and policy processes that relate to our services.
Legal proceedings and requirements
We may use the information we collect to investigate or address claims or disputes relating to your use of Ridewise's services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
Cookies And Third Party Technologies
Remembering user preferences and settings
Determining the popularity of content
Delivering and measuring the effectiveness of advertising campaigns of our services and our partner services only.
Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services.
Information Sharing And Disclosure
Some of Ridewise's products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes.
Ridewise may share the information:
With other users
For example, if you are a rider, we may share your first name, average rider rating given by drivers, and pickup and/or drop-off locations with drivers. If you share a ride trip with another rider, that rider may be told your name and may see your pickup and/or drop-off location.
If you are a driver or admin user, we may share information with your rider(s) including name and photo; vehicle make, model, color, license plate, and vehicle photo; location; average rating provided by riders; total number of trips; for how long you have been using the Ridewise app; and contact information (depending upon applicable laws). If you choose to complete a driver profile, we may also share any information associated with that profile, including information that you submit and compliments that past riders have submitted about you. The rider recipient will also receive a receipt containing information such as a breakdown of amounts charged, your first name, photo, and a map of the route you took.
On your request, we share information with:
Other people at your request. For example, we may share your ETA and location with a friend at your request, or your trip information when you split a fare with a friend.
Ridewise business partners. For example, if you requested a service through a partnership or promotional offering made by a third party, Ridewise may share your information with those third parties. This may include, for example, other apps or websites that integrate with our APIs, vehicle suppliers, or services, or those with an API or service with which we integrate, or business partners with whom Ridewise may partner with to deliver a promotion, a contest or a specialized service.
With the general public when you submit content to a public forum
We love hearing from our users -- including through public forums such as Ridewise blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public with the owner of Ridewise accounts that you may use.
If you use a profile associated with another party we may share your trip information with the owner of that profile. This occurs, for example, if you are:
A rider using your employer’s Ridewise for Business profile, or taking trips arranged through Ridewise or its business partner or Ridewise's Transport providers, or Ridewise's Transport Clients.
A driver using an account owned by a partner transportation company.
A rider who takes a trip arranged by a friend or under a Family Profile.
With Ridewise subsidiaries and affiliates
We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, Ridewise processes and stores information in India on behalf of its international subsidiaries and affiliates.
With Ridewise service providers and business partners
Ridewise may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:
Payment processors and facilitators.
Background check providers (drivers and delivery partners only).
Cloud storage providers.
Marketing partners and marketing platform providers.
Data analytics providers.
Research partners, including those performing surveys or research projects in partnership with Ridewise or on Ridewise’s behalf.
Vendors that assist Ridewise to enhance the safety and security of its apps.
Consultants, lawyers, accountants and other professional service providers.
Insurance and financing partners.
Local taxi providers.
Vehicle solution vendors or third-party vehicle suppliers.
For legal reasons or in the event of a dispute
Ridewise may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing your information with law enforcement officials, government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies, to protect Ridewise’s rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person’s credit card, we may be required by law to share information with that credit card holder, including trip information.
This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
With your consent
Ridewise may share your information other than as described in this policy if we notify you and you consent to the sharing.
User Settings And Transparency
Ridewise provides means for you to see and control the information that Ridewise collects, including through:
in-app privacy settings
in-app ratings pages
The Settings menu in the Ridewise app gives users the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from Ridewise. Information on these settings, how to set or change these settings, and the effect of turning off these settings are described below.
Ridewise uses rider's device location services to make it easier to get a safe, reliable ride whenever you need one. Location data helps improve our services, including pickups, navigation, and customer support.
You may enable/disable or adjust Ridewise's collection of rider location information at any time through the App settings of your devices.
Share Live Location (Riders)
If enabled for you in your country, then you will see an option to disable it. If you have enabled the device location services on your mobile device, you may also enable Ridewise to share your location with your driver from the time you request a ride to the start of your trip. This makes it easier for your driver to pick you up.
You may enable/disable location sharing with your driver at any time through the Privacy Settings menu in the Ridewise app. You may use the Ridewise app if you have not enabled location sharing, but it may be more difficult for your driver to locate you.
Notifications: Account and Trip Updates
Ridewise provides users with trip status notifications and updates related to your account. These notifications are a necessary part of using the Ridewise app and cannot be disabled. However, you may choose the method by which you receive these notifications through the Settings menu in the Ridewise app.
Notifications: Discounts and News
You may enable Ridewise to send you push notifications about discounts and news from Ridewise. You may enable/disable these notifications at any time through the Settings menu in the Ridewise app.
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Ridewise app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Ridewise app seeks before you first use the app, and your use of the app constitutes your consent.
In-app Ratings Pages
After every trip, riders and drivers are given the opportunity to rate each other and give feedback about their trip. When you rate your driver, the rating that you give your driver is anonymized and combined with ratings from other riders of your driver.
You may opt out of receiving promotional emails from Ridewise by following the instructions in those emails. If you opt out, we may still send you non-promotional communications, such as receipts for your trips or information about your account.
You may also opt out of receiving text messages from Ridewise by following the instructions in those text messages. You may opt out of receiving all text messages from Ridewise by deleting your account.
Accessing And Correcting Your Information
You can access and correct most of your personal information by logging into your account.
For other requests to access, correct, modify or delete your information, please contact Ridewise Support at the email address provided below. You can update your account information through your settings. If you believe that the information we hold about you is inaccurate, subject to applicable law, you may have the right to request that we correct or amend the information by contacting Ridewise Support.
If you would like to access the information we have collected from you, or if you would like to cancel your account, please log into the Ridewise app and visit the "Settings" page. You may also contact us by using the information below, and we will respond to your request within a reasonable timeframe.
Information Retention And Deletion
Ridewise retains user profile and other information for as long as you maintain your Ridewise account.
Ridewise retains transaction, location, usage and other information for 7 years in connection with regulatory, tax, insurance and other requirements in the places in which it operates. Once it is no longer necessary for these purposes, Ridewise deletes or anonymizes this information.
Ridewise may retain certain information for legitimate business purposes or as required by law.
We are committed to protecting the data of Ridewise users. Even though Ridewise takes reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.
Ridewise’s services are not intended for use by children under the age of 18, and Ridewise does not knowingly collect or solicit personal information from anyone under the age of 18. If you believe that a minor has disclosed personal information to Ridewise, please contact us at the email address below so that we may delete the minor’s information.
Ridewise Transport Technology India Pvt. Ltd.
A-8 Green Park Main, A Block, New Delhi 110016
Please allow up to 30 days for us to respond.