Terms & ConditionsWelcome and Thanks for using ridewise.com. This Website/Application/Services is/are operated and provided by LogicFirst Private Ltd..
These terms and conditions (User Terms) apply to your visit to and your use of the website and Services at www.ridewise.com (the Website) whether through a computer or a mobile phone, the Service and the Application (as defined below), as well as to all information, recommendations and or services provided to you on or through the Website, the Service and the Application. For the purposes of this User Terms, Ridewise shall mean LogicFirst Private Ltd.. You and your means a person who meets the eligibility criteria set out below.
PLEASE READ THESE USER TERMS CAREFULLY BEFORE DOWNLOADING OUR APPLICATION AND/OR USING OUR WEBSITE.
Ridewise offers information and a means to obtain transportation services offered by third party transportation providers, drivers or vehicle operators (the "Transportation Provider"), which may be requested through the use of an application supplied by Ridewise, downloaded and installed by you on your smart phone (the application) or through any other channel made available by Ridewise for real-time tracking your ride and booking purposes. All services provided by Ridewise to you by means of your use of the Application are hereafter referred to as the "Service".
CONTRACT BETWEEN YOU AND ZOYRIDE
User(s) means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the Services provided by Ridewise. By using the Application or the Service, you enter into a contract with Ridewise (the "Contract"). In order to be able to use the Application or Service, you first need to sign up with Ridewise. When signing up, you are obligated to provide Ridewise with your personal information, mobile telephone number and credit card data. Upon successful completion of your signing up with Ridewise, Ridewise will provide you with a personal account, accessible for you with a password of your choice.
If you reside in a jurisdiction that restricts the use of the Service or Application because of age, or restricts the ability to enter into contracts such as this one due to age, you must abide by such age limits and you must not use the Service and the Application. You represent that if you are an individual, you are of legal age to enter into a binding contract, or that if you are registering on behalf of a legal entity, that you are authorized to enter into, and bind the entity to, these User Terms and register for the Service and the Application.
Ridewise advises its users that while accessing the web site, they must follow/abide by the related laws. Ridewise is not responsible for the possible consequences caused by your behavior during the use of services provided by Ridewise. Ridewise may, in its sole discretion, refuse the service to anyone at any time.
This agreement applies to user(s) if user(s) are visitors, registered - free or paid user(s) who access the application & web site for any purpose. It also applies to any legal entity which may be represented by you under actual or apparent authority. User(s) may use this site solely for their own personal or internal purposes.
HOW TO USE THE APPLICATION AND SERVICES PROVIDED
The Application allows you to send a request for transportation service to a Transportation Provider. The GPS receiver - which should be installed on the mobile device (smart phone) on which you have downloaded the Application - detects your location and sends your location information to the relevant Transportation Provider. The Transportation Provider has sole and complete discretion to accept or reject each request for transportation service. The Transportation Provider also has sole and complete discretion over whether to use the Application to receive the leads generated through the Application. If the Transportation Provider accepts a request, the Application notifies you and provides information regarding the Transportation Provider - including its name, vehicle registration number, and customer service rating - and the ability to contact the Transportation Provider by telephone. The Application also allows you to view the Transportation Provider's progress towards the pick-up point, in real-time.
Ridewise shall procure reasonable efforts to bring you into contact with a Transportation Provider in order to obtain transportation services, subject to the availability of Transportation Providers in or around your location at the moment of your request for transportation services.
For the avoidance of doubt: Ridewise itself does not provide transportation services, and Ridewise is not a transportation carrier. It is up to the Transportation Provider to offer transportation services, which may be requested through the use of the Application and/or the Service. Ridewise only acts as intermediary between you and the Transportation Provider. The provision of the transportation services by the Transportation Provider to you is therefore subject to the agreement (to be) entered into between you and the Transportation Provider. Ridewise shall never be a party to such agreement.
MANNER OF USE OF APPLICATION AND SERVICES BY You
You warrant that the information you provide to Ridewise is accurate and complete. Ridewise is entitled at all times to verify the information that you have provided and to refuse the Service or use of the Application without providing reasons.
You may only access the Service using authorized means. It is your responsibility to check to ensure you download the correct Application for your device. Ridewise is not liable if you do not have a compatible mobile device or if you download the wrong version of the Application for your mobile device. Ridewise reserves the right to terminate the Service and the use of the Application should you be using the Service or Application with an incompatible or unauthorized device.
By using the Application or the Service, you further agree that:
1- You will only use the Service or download the Application for your sole, personal use and will not resell it to a third party;
2-You will not authorize others to use your account;
3-You will not assign or otherwise transfer your account to any other person or legal entity;
4-You will not use an account that is subject to any rights of a person other than you without appropriate authorization;
5-You will not use the Service or Application for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes;
6-You will not use the Service or Application to cause nuisance, annoyance or inconvenience;
7-You will not impair the proper operation of the network;
8-You will not try to harm the Service or Application in any way whatsoever;
9-You will not copy, or distribute the Application or other Ridewise Content without written permission from Ridewise;
10-You will keep secure and confidential your account password or any identification we provide you which allows access to the Service.
11-You will provide us with whatever proof of identity we may reasonably request;
12-You will only use an access point or data account which you are authorized to use;
13-You are aware that when requesting transportation services by SMS or use of the Application, standard messaging charges will apply;
14-You will not use the Service or Application with an incompatible or unauthorized device;
15-You will comply with all applicable law from your home nation, the country, state and city in which you are present while using the Application or Service.
Ridewise reserves the right to immediately terminate the Service and the use of the Application should you not comply with any of the above rules.
You understand that use of the Services may result in charges to you for the services you receive ("Charges"). Ridewise will receive and/or enable your payment of the applicable Charges for services obtained through your use of the Application. Charges will be inclusive of applicable taxes where required by law. Charges may include other applicable fees, tolls, and/or surcharges including a booking fee, municipal tolls, airport surcharges or processing fees for split payments. All Charges and payments will be enabled by Ridewise using the preferred payment method designated in your Account, after which you will receive a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Ridewise may use a secondary payment method in your Account, if available.
As between you and Ridewise, Ridewise reserves the right to establish, remove and/or revise Charges for any or all services obtained through the use of the Services at any time in Ridewise's sole discretion. Ridewise will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof. Ridewise may from time to time provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services obtained through the use of the Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you. You may elect to cancel your request for services from a Transportation Provider at any time prior to such Transportation Provider's arrival, in which case you may be charged a cancellation fee.
This payment structure is intended to fully compensate the Transportation Provider for the services provided. Any representation by Ridewise (on Ridewise's website, in the Application, or in Ridewise's marketing materials) to the effect that tipping is "voluntary," "not required," and/or "included" in the payments you make for services provided is not intended to suggest that Ridewise provides any additional amounts, beyond those described above, to the Transportation Provider. You understand and agree that, while you are free to provide additional payment as a gratuity to any Transportation Provider who provides you with services obtained through the Service, you are under no obligation to do so. Gratuities are voluntary.
DAMAGES OR CLEANING FEES
You shall be responsible for the cost of repair for damage to, or necessary cleaning of, vehicles and property resulting from use of the Services under your Account in excess of normal "wear and tear" damages and necessary cleaning ("Repair or Cleaning"). In the event that a Transportation Provider reports the need for Repair or Cleaning, and such Repair or Cleaning request is verified by Ridewise in Ridewise's reasonable discretion, Ridewise reserves the right to facilitate payment for the reasonable cost of such Repair or Cleaning on behalf of the Transportation Provider using your payment method designated in your Account. Such amounts will be transferred by Ridewise to the applicable Transportation Provider and are non-refundable.
Should a Transportation Provider report to Ridewise that you have materially damaged the Transportation Provider's vehicle, you agree to pay for the reasonable cost of such Repair or Cleaning via the Payment Method you have on file with Ridewise.
You may cancel an order within a certain timeframe as specified on the Website. The cancellation window varies by city and may change from time to time. To view the cancellation window applicable to you, please check the Website. Please note that not all orders are eligible for cancellation. Cancellation of an order after the specified cancellation window may result in cancellation fees.
GOVERNING LAW AND DISPUTE RESOLUTION